UK BANKING CHANNEL FORECAST: How shifting consumer habits and the coronavirus pandemic are shaping future usage of and informing banks' investments in branches, digital and mobile banking, ATMs, and call centers - Creak News

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UK BANKING CHANNEL FORECAST: How shifting consumer habits and the coronavirus pandemic are shaping future usage of and informing banks' investments in branches, digital and mobile banking, ATMs, and call centers

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The UK banking space is experiencing a push toward digital channels — driven by branch closures, consumer preference for digital, declines in cash usage, and changes brought about by the coronavirus pandemic.

The pandemic is accelerating existing usage trends — like lowered cash usage — in some channels while highlighting the need for digitization in other areas. And the magnitude of the coronavirus pandemic is going to impact the lasting effects it has on changes in banking channels: If it takes a moderate course and the UK economy fully reopens within the coming months, shifts will be less significant than if the pandemic takes a severe course, where persistent public health threats due to the coronavirus will keep branches closed for an extended period.

See the rest of the story at Business Insider

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from Business Insider https://ift.tt/2Ov4rCt

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