The second annual edition of The UK Mobile Banking Competitive Edge Report examines which UK banks lead in offering the mobile features customers value most.
Our analysts use research and recommendations solicited from the banks participating in our study to identify mobile banking features that might move the needle in bank selection. We then rank the 10 largest UK banks using a weighted scorecard that assigns each feature a point value based on real customer demand.
The 2020 UK study has been updated with two new categories of features: Alerts and Customer Service. The returning categories have also been refreshed to add innovative capabilities and replace ubiquitous ones. In total, we've upped the total number of new features to 41 from 33 last year.
See the rest of the story at Business Insider
See Also:
- Lloyd's has unveiled the insurtechs that'll take part in its fifth accelerator program
- UK ATM penetration will decline alongside cash usage due to the pandemic
- US BANKING TECH SPEND FORECAST: What's driving IT spend growth in the US, how it will be impacted by COVID-19, and what the new normal could look like
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