THE DIGITAL HEALTH COMPETITIVE EDGE REPORT: How the big four US insurers rank on digital feature awareness — and what it means for customer satisfaction (AET, ANTM, CI, UHC)

• This is a preview of THE DIGITAL HEALTH COMPETITIVE EDGE REPORT from Business Insider Intelligence.
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As digital permeates every corner of the US healthcare sector, the big four US insurers — Aetna, Blue Cross Blue Shield, Cigna, and UnitedHealthcare — have padded their health plans with digital tools that customers can use to seek medical advice, navigate costs, or contact customer service.

Business Insider Intelligence

And several of these features are considered must-haves for respondents to our proprietary survey who are US Tech Early Adopters, or those who identified as either a first adopter or early adopter of new technologies.


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See Also:

• The $60 billion biotech Regeneron specializes in making antibody treatments to fight diseases. Top execs just said a potent cocktail to treat the coronavirus could be ready by the end of summer.
• Retail giant Walmart got $12.6 million in federal health stimulus cash intended for doctors and hospitals, but decided to give it back
• Health-insurance startups like Oscar and Clover have raked in billions in venture funding. We dug into their financials, which show why 2020 stands to be a pivotal year for the insurers.

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