Airbnb hosts are furious that the company is sticking them with the cost of letting guests cancel due to the coronavirus crisis

Stephen Lam/Reuters

• Property managers who list accommodations on Airbnb are upset that the company overrode their policies in response to the coronavirus epidemic and allowed travelers to cancel their reservations and get full refunds.
• They're unhappy they're having to bear the vast majority of the cost of the refunds, even though they didn't have a say in the decision.
• Many say their business have been hit hard by the change Airbnb made; some say they can only last a few months without the money they make from Airbnb, because it represents the bulk of their income.
• For many property managers, the money they make from the service goes to pay mortgages, utility bills, maintenance.
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Airbnb likely pleased lots of travelers when it announced earlier this month that it would allow customers to cancel reservations anywhere around the globe for the time being due to the coronavirus pandemic and get a full refund. 

But in making that guest-friendly move, it infuriated plenty of property managers who offer accommodations through its service.

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