Gabriel Georgescu/Shutterstock
- Guests at luxury hotels want to feel like they're in the comfort and familiarity of their own homes.
- Because of that, personalized hotel services are shaping up to be one of the biggest trends in hospitality in 2019, predicts Alex Shashou, cofounder and president of hotel operations and guest management platform ALICE.
- Much of it comes down to staff — similarly to Netflix, Amazon, and Postmates' algorithms — remembering guests' preferences, and delivering on them.
As the demand for luxury shifts away from goods and increasingly toward experiences, customers don't just want any experience: They want personalized experiences that are either inherently unique or specifically tailored to them.
In fact, as travel industry intelligence platform Skift wrote in June, "Personalization in the hotel industry has ceased to be a trend. Today, it's an obligation."
See the rest of the story at Business Insider
NOW WATCH: Japanese lifestyle guru Marie Kondo explains how to organize your home once and never again
See Also:
- Giorgio Armani is worth almost $6 billion and is one of the wealthiest men in fashion — here's a look at how the legendary designer spends his fortune
- An adults-only island in the Maldives with 15 overwater villas is the best new luxury hotel to visit in 2019 — here's a look inside
- There are 4 ski destinations in the world where homes consistently sell for over $25 million, and only one of them is in the US
SEE ALSO: The 13 best hotels in America that every traveler needs to visit in 2019
from Business Insider https://read.bi/2M4BbR4
No comments:
Post a Comment