BI Intelligence
This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here.
To keep pace with the ongoing shift toward e- and m-commerce, retailers are turning to chat apps, where smartphone users spend considerable time each day.
One way they’ve been accessing consumers on these platforms is through chatbots, or software programs that use business-to-consumer (B2C) text-based messaging as an interface through which customers can communicate with merchants in a question-and-answer format.
See the rest of the story at Business Insider
See Also:
- How and why the payments industry will experience massive growth over the next five years
- The Big Four telecoms are betting on 5G and wearables
- Beauty shoppers want virtual advisors
from Business Insider https://ift.tt/2u4T7nC
No comments:
Post a Comment